As we are just starting our business, we do not currently offer refunds. We do, however, offer exchanges.
*We do not accept exchanges on our coffee or any other food and beverage items.
We have a 14-day exchange policy, which means you have 14 days after purchasing your item to request an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any exchange question at [email protected].
*We do not accept exchanges on our coffee or any other food and beverage items.
We have a 14-day exchange policy, which means you have 14 days after purchasing your item to request an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any exchange question at [email protected].
Items purchased in stores (retail)
Coffee and merchandise purchased in stores need to be returned to the store location where they were originally purchased.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
Exchanges
To start an exchange, you can contact us at [email protected].
If your exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. We will notify you once we’ve received and inspected your return and let you know if the exchange was approved or not.
If your exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. We will notify you once we’ve received and inspected your return and let you know if the exchange was approved or not.